Technical Help Desk Specialist

Tulsa, OK

Job Number: 6175

Job Description

What is the position?
The Technical Help Desk Specialist focuses on providing technical support to users facing computer system issues. You will assist clients with troubleshooting both remotely and in-person, ensuring that technical problems are quickly and efficiently resolved.


What will you do?
As a Technical Help Desk Specialist, you will:

  • Offer cross-functional support across various IT departments, including Service Desk and Desktop Support.
  • Assist in the implementation of new technologies and improve service delivery through data-driven analysis.
  • Manage incidents, requests, and problem resolutions while contributing to process improvements.
  • Handle technical vendor management and assist with the rollout of new technology, including training plans.
  • Ensure compliance with IT security policies and deliver reports on service performance.


What are the requirements?

  • Associate's degree in computer-related field
  • 2+ years experience
  • Understanding of MS Office 2003/2007/2013, Office 365, Windows OS, Business Intelligence, Active Directory, Remote Assistance, Dell/DP PCs, Mobile Device management, Malware/Spyware troubleshooting, Citrix, and ServiceNow.
  • Strong customer service, analytical, and problem-solving skills.


You would be really happy here if:

  • Roadblocks don’t intimidate you, and you can develop effective solutions to complex problems?.
  • You excel under pressure, staying focused and completing projects efficiently?.
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About Tulsa, OK

Join us in exploring exciting job opportunities in the vibrant area surrounding Tulsa, Oklahoma! Known for its rich cultural heritage, thriving arts scene, and endless outdoor adventures, Tulsa offers a perfect blend of work and play. With iconic landmarks like the BOK Center, Philbrook Museum of Art, and the Gathering Place, as well as unique cuisine ranging from barbecue to gourmet food trucks, this region truly has something for everyone. Cheer for the Tulsa Drillers baseball team at ONEOK Field, immerse yourself in a performance at the Tulsa Performing Arts Center, or enjoy a leisurely day at Woodward Park. Discover why Tulsa is not just a place to work but a place to grow and thrive in your career!