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Service Desk Analyst

Tulsa, OK

Job Number: 6092

Job Description

What is the position?
The Service Desk Analyst will provide a high level of hardware/software support to company’s end users with ticket management activities. The ability to communicate effectively and professionally with business users, clients and internal IT support elements is a must.

What will you do?
As a Service Desk Analyst, you will:

  • Provide Application and Desktop Support services. This includes: troubleshooting for PC, network, server, phone, printer hardware and software, mobile devices, handhelds.

  • Participate in technology refresh projects, provide in-person, desk-side and remote support to business users.

  • Serve as the initial point of contact for troubleshooting all IT related problems .

  • Conduct process analysis for requests, incidents, IMACs (ServiceNow), and report on deliveries.


What are the requirements?

  • Associate's degree in IT or related

  • 2+ years experience

  • MS Office, Windows, and PC skills

  • ServiceNow skills

  • Excellent customer service, interpersonal and communication skills

  • Strong prioritization skills

  • Ability to adapt to changing technologies and learn new technologies

  • Desktop/Laptop Imaging experience

  • Hardware & software application maintenance and support

  • Perform asset management requirements

  • Comply with IT department processes and procedures

  • Comply with IT security policies


What are the requirements?

  • You are left-brained and understand that the devil’s in the details, proactively seeking them out and understanding how they contribute to the whole of a project.

  • You can grasp complex subjects and effectively strategize how to achieve optimal results.
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About Tulsa, OK

Join us in exploring exciting job opportunities in the vibrant area surrounding Tulsa, Oklahoma! Known for its rich cultural heritage, thriving arts scene, and endless outdoor adventures, Tulsa offers a perfect blend of work and play. With iconic landmarks like the BOK Center, Philbrook Museum of Art, and the Gathering Place, as well as unique cuisine ranging from barbecue to gourmet food trucks, this region truly has something for everyone. Cheer for the Tulsa Drillers baseball team at ONEOK Field, immerse yourself in a performance at the Tulsa Performing Arts Center, or enjoy a leisurely day at Woodward Park. Discover why Tulsa is not just a place to work but a place to grow and thrive in your career!