Service Desk Analyst
Job Description
What is the position?
The Service Desk Analyst will provide a high level of hardware/software support to company’s end users with ticket management activities. The ability to communicate effectively and professionally with business users, clients and internal IT support elements is a must.
What will you do?
As a Service Desk Analyst, you will:
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Provide Application and Desktop Support services. This includes: troubleshooting for PC, network, server, phone, printer hardware and software, mobile devices, handhelds.
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Participate in technology refresh projects, provide in-person, desk-side and remote support to business users.
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Serve as the initial point of contact for troubleshooting all IT related problems .
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Conduct process analysis for requests, incidents, IMACs (ServiceNow), and report on deliveries.
What are the requirements?
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Associate's degree in IT or related
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2+ years experience
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MS Office, Windows, and PC skills
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ServiceNow skills
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Excellent customer service, interpersonal and communication skills
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Strong prioritization skills
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Ability to adapt to changing technologies and learn new technologies
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Desktop/Laptop Imaging experience
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Hardware & software application maintenance and support
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Perform asset management requirements
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Comply with IT department processes and procedures
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Comply with IT security policies
What are the requirements?
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You are left-brained and understand that the devil’s in the details, proactively seeking them out and understanding how they contribute to the whole of a project.
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You can grasp complex subjects and effectively strategize how to achieve optimal results.
