Mortgage Customer Service Rep

Irving, TX

Job Number: 6114

Job Description

What is the position:
The Mortgage Customer Service Rep. is responsible for providing quality service to mortgage customers. 

What will you do:
  • Assist the loan department in building customer relationships 
  • Manage a heavy call volume
  • Support the Loan Department with the processing of mortgage loan documentation
  • Interact with the Loan Officer, other internal department personnel, and customers
  • Ensure tasks are completed timely, accurately, and professionally
  • Resolve loan documentation issues
  • Maintain and continuously improve loan operations policy, procedure, and performance.
  • Ensures loans and processes meet compliance standards.
  • Assist with reports and audits in the evaluation of loan operations performance.

What are the requirements:
  • High School Diploma required
  • Experience with mortgage loans
  • Knowledge of general banking policies/procedures
  • Proficiency with Microsoft programs
  • Excellent oral and written communication skills.
  • Strong organizational and prioritization skills.
  • Ability to multi-task, think, and act strategically
  • Excellent customer service skills.

You would be really happy working here if:
  • You can strategize, understanding the goals of the company and creating effective plans to achieve those goals.
  • You can be counted on in crucial times, possessing great focus while completing projects successfully and efficiently.

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About Irving, TX

Discover exciting job opportunities in the vibrant city of Irving, Texas! Known for its diverse community and thriving economy, Irving offers endless possibilities for career growth and development. With its close proximity to Dallas Fort Worth International Airport, major corporations, and charming neighborhoods like Las Colinas, Irving is the perfect place to advance your career. Explore job listings in this bustling city and be part of the dynamic energy that surrounds attractions like the Toyota Music Factory, the Irving Arts Center, and the Mustangs of Las Colinas sculpture. Embrace the blend of Texan hospitality and cosmopolitan flair that makes Irving a truly exceptional place to work and live. Take the next step in your career journey and find your perfect match in Irving, Texas!