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Loss Mitigation Support Specialist

Job ID: 6494

Job Description

What is the position?
The Loss Mitigation Support Specialist will support loss mitigation operations by reviewing loan workout files, maintaining accurate documentation, and ensuring compliance with servicing guidelines. This role plays a key part in quality control, payment plan monitoring, workflow management, and administrative support to help drive efficient processing activities.

What are the responsibilities?
As a Loss Mitigation Support Specialist, you will:
  • Perform file audits to verify accuracy, completeness, and compliance with investor and regulatory standards.
  • Process and maintain borrower documentation by scanning, categorizing, and storing records within designated systems.
  • Track trial payment arrangements and confirm payments are received and applied according to established agreements.
  • Manage assigned workflow queues and system-generated reports to support loss mitigation operations.
  • Provide administrative assistance and operational support for departmental initiatives and daily activities.

What are the requirements?
  • Experience working within Loss Mitigation operations.
  • Hands-on experience using the MSP (Black Knight) servicing platform.
  • Strong attention to detail and ability to maintain accurate documentation.
  • Knowledge of mortgage servicing processes and regulatory compliance requirements.
  • Ability to manage multiple tasks and prioritize work in a fast-paced environment.
  • Strong organizational and communication skills.

You would be really happy here if:
  • You can be counted on in crucial times, maintaining strong focus and delivering work accurately and efficiently.
  • You are detail-oriented and proactively seek out important information, understanding how each component contributes to the overall success of a project.


JoCo is an Equal Opportunity Employer. We are committed to providing a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs.

About Irving, TX

Discover exciting job opportunities in the vibrant city of Irving, Texas! Known for its diverse community and thriving economy, Irving offers endless possibilities for career growth and development. With its close proximity to Dallas Fort Worth International Airport, major corporations, and charming neighborhoods like Las Colinas, Irving is the perfect place to advance your career. Explore job listings in this bustling city and be part of the dynamic energy that surrounds attractions like the Toyota Music Factory, the Irving Arts Center, and the Mustangs of Las Colinas sculpture. Embrace the blend of Texan hospitality and cosmopolitan flair that makes Irving a truly exceptional place to work and live. Take the next step in your career journey and find your perfect match in Irving, Texas!

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