Desktop Technician

Midland, TX

Industry: IT (Information Technology) Job Number: 4696

What is the position:

The Desktop Technician will provide support for internal users in the company using excellent customer service skills.

What will you do:
  • Implement local and wide area network infrastructure and application components 
  • Work with and direct telecom vendors to complete network related tasks and projects as needed
  • Provide network system support to internal and external customers
  • Evaluate technical specifications for business requirements
  • Develop and implement cost effective solutions
  • Receive and record customer problems/requests/issues and capture necessary documentation 
  • Perform problem identification and attempt to resolve, then assign to next level as necessary
  • Perform follow up on incidents with customer to ensure customer satisfaction
  • Serve as a liaison between the business and technical support staff

What are the requirements:
  • Bachelor' s Degree in Management Information Systems or related degrees
  • 5+ years experience maintaining local and wide area network infrastructure
  • Knowledge of cisco routers, switches, and Palo Alto firewalls
  • Knowledge of routing protocols and  network security best practices
  • Knowledge of OSI model and related concepts
  • Strong analytical and problem solving skills coupled with great attention to detail
  • Ability to work with a team
  • Strong written and verbal communication skills

You would be really happy working here if:
  • You can be counted on in crucial times, possessing great focus while completing projects successfully and efficiently.
  • You are left-brained and understand that the devil’ s in the details, proactively seeking them out and understanding how they contribute to the whole of a project.

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