Desktop Support Analyst

Tulsa, OK

Job Number: 4912

What is the position:

The Desktop Support Analyst will be responsible for the configuration of laptops/desktops, routers and switches, and installing equipment, as well as assist in the consolidation and relocating end user work stations. 

What will you do:

  • Upgrade workstations
  • Upgrade devices from Windows 7 to Windows 10
  • Install IT equipment
  • Provide Application and Desktop Support services. This includes: troubleshooting for PC, network, server, phone, printer hardware and software, mobile devices, handhelds.
  • Participate in technology refresh projects, provide in-person, desk-side and remote support to business users
  • Serve as the initial point of contact for troubleshooting all IT related problems
  • Relocate and consolidate end user work stations. 

What are the requirements:

  • Bachelors or Associates in Information Technology or related field of study
  • 3+ years of experience
  • Experience with Windows 10 required
  • Experience with ITIL focused ticket management tools. ServiceNow is a plus
  • Desktop/Laptop Imaging experience
  • Hardware & software application maintenance and support
  • Perform asset management requirements
  • Coordinate resolution activities with all involved parties, but serve as the single point of contact for end users
  • Excellent customer service, interpersonal and communication skills

You would be really happy working here if:

  • You can grasp complex subjects and effectively strategize how to achieve optimal results.
  • You understand how to navigate the ever-changing world of technology and how to use it to keep the business ahead of the curve.

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