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Desktop Support Analyst

Pasco, WA

Job Number: 6214

Job Description

What is the position?
The Desktop Analyst will provide a high level of hardware/software and application support to company’s end users with ticket management activities.

What will you do?
As a Desktop Analyst, you will:
  • Provide Application and Desktop Support services including: troubleshooting for server, network, PC, mobile devices, phone, printer hardware and software, handhelds.
  • Provide in-person, desk-side and remote support to business users.
  • Serve as the point of contact for end users, specifically in troubleshooting.
  • Collaborate with relevant parties for resolution endeavors.
  • Perform re-imaging and software installations.
  • Assist with operating system upgrades, refreshes, etc. 
  • Test, troubleshoot, and validate system updates.
  • Travel between Pasco, Spokane, and Plymouth on as-needed basis.
  • Other duties as assigned.

What are the requirements?
  • Bachelor's degree in IT or related field
  • 3+ years of desktop support or related experience
  • Experience in oil & gas or telecommunications industries preferred
  • Experience with Windows 10 and MS Office 365
  • Experience with Active Directory, Citrix, Edge, and Remote Assistance
  • Experience with supporting Android and iPhone Mobile Devices
  • Experience with hardware, software, and application maintenance, support, and installation
  • Experience with desktop/laptop imaging
  • Experience with ticket management tools (ie. ServiceNow)
  • Experience preparing documentation, reports, etc.
  • Excellent customer service, interpersonal and communication skills

You would be really happy working here if:
  • You can grasp complex subjects and effectively strategize how to achieve optimal results.
  • You understand how to navigate the ever-changing world of technology and how to use it to keep the business ahead of the curve.
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About Pasco, WA

Ready to jumpstart your career in beautiful Pasco, Washington? Our job listings in this thriving community offer a gateway to unique opportunities and professional growth in the heart of the Tri-Cities region. Nestled along the stunning Columbia River, Pasco is a beacon of charm, boasting a rich agricultural heritage, vibrant arts scene, and a diverse culinary landscape featuring local favorites like Franklin County potato dishes and the Pasco Farmers Market. Explore the historic Gesa Carousel of Dreams, catch a show at the Toyota Center, or enjoy outdoor adventures at Sacajawea State Park. Join us in Pasco and unlock a promising future in a place where work meets play seamlessly.