Desktop Analyst

Salt Lake City, UT

Industry: IT (Information Technology) Job Number: 4899

What is the position:

The Desktop Analyst will provide a high level of hardware/software and application support to company’s end users with ticket management activities.

What will you do:

  • Provide Application and Desktop Support services including: troubleshooting for PC, network, server, mobile devices, phone, printer hardware and software, handhelds.
  • Provide in-person, desk-side and remote support to business users
  • Serve as the initial point of contact for troubleshooting all IT related problems
  • Perform equipment refreshes, re-imaging, software installations and troubleshooting
  • Assist with operating system upgrades, refreshes, etc. 
  • Test, troubleshoot, and validate system updates

What are the requirements:

  • Associates in IT or related field preferred
  • 2+ years of desktop support or related experience
  • Experience with MS Office 2007/2010, Windows 7, Office 365
  • Experience with Antivirus, Active Directory, Citrix, and Remote Assistance
  • Experience with supporting Android and iPhone Mobile Devices
  • Experience with hardware, software, and application maintenance, support, and installation
  • Experience with desktop/laptop imaging
  • Experience with ticket management tools (ie. ServiceNow)
  • Experience preparing documentation, reports, etc.
  • Excellent customer service, interpersonal and communication skills

You would be really happy working here if:

  • You can grasp complex subjects and effectively strategize how to achieve optimal results.
  • You understand how to navigate the ever-changing world of technology and how to use it to keep the business ahead of the curve.

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